Refund policy
Your satisfaction matters. If you're not completely happy with your purchase, please review our refund and return terms below.
Returns & Exchanges
You may request a return or exchange within 14 days of receiving your item. To be eligible:
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The item must be unused, in original condition and packaging.
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Proof of purchase is required.
To initiate a return, email us at hello@olvenaoriginal.com with your order number and reason.
Please note: Return shipping costs are the customer’s responsibility unless the item is defective or wrong.
Non-Returnable Items
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Gift cards
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Final sale or clearance items
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Opened personal care or hygiene products
Refunds
Once we receive and inspect the returned item, we’ll notify you about the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 5–10 business days.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank or credit card account.
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Contact your bank (processing times may vary).
If still unresolved, email us at hello@olvenaoriginal.com.