Shipping policy

At Olvena Original, we are committed to delivering your order as quickly and safely as possible, wherever you are in the world. Below are the details of how we handle our shipping operations.

Estimated Delivery Times

All delivery times below are estimated and may vary. In many cases, your order will arrive sooner, but delays may occasionally occur due to high order volumes or logistical issues beyond our control.

  • USA, UK & EU: 5–12 business days

  • Canada & Australia: 6–14 business days

  • Rest of the World: 7–20 business days

Orders are processed within 1–3 business days (excluding weekends and holidays).

Please note: During promotional periods (such as large discounts, 50% sales, Black Friday, Christmas, or other major campaigns), processing and delivery times may be extended.
These delays do not constitute valid grounds for refunds or cancellations, as they are part of the expected operational timeframe in peak seasons.

Shipping Fees

We offer:

  • Free shipping on eligible orders (minimum purchase thresholds may apply by region).

  • Flat-rate or calculated shipping at checkout for other orders.

Final shipping costs and delivery options will be displayed before completing your order.

Order Tracking

You will receive a tracking link via email once your order ships. Please allow up to 48 hours for tracking data to update.

Customs & Import Duties

International orders may be subject to customs fees or import duties based on your local regulations. These charges are the customer's responsibility and are not included in our prices.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us at hello@olvenaoriginal.com. We will investigate the issue and assist you in resolving it.